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This is the start of our GDPR Privicy Policy.
We know we have a some way to go but it will hopefully answer some of the questions we are receiving from our customers.

Data Storage and Access:

  • All of our data is hosted on Google Compute Engine(GCE) servers located in Belgium
  • All administration access is restricted to the GCE Console or a white list of IP addresses
  • All sites on the server have HTTPS only access
  • All passwords are encrypted
  • All data and files are backed up nightly to a second Google hosted server
  • All UDB customers are required to confirm that any data they store on our system conforms to GDPR regulations
  • All requests to the database are subject to multiple security level checks
  • Our web portal is subject to weekly security checks by a third party
  • Following the UK's exit from the EU, all data hosting will remain in the EU and will therefore remain subject the the same GDPR regulations

Data Use

  • All data stored by our customers in their area is restricted to that customer's use
  • UDB will not access customers' data for any purpose other than that requested by the customer or for maintenance or testing purposes
  • Although UDB will, when asked, advise on best practices, correct and legal use of data stored by the customer is the responsibility of the customer
  • UDB can provide facilities to assist customers in gaining consent for storing data but the responsibility for gaining and managing consent is the responsibility of the customer
  • Facilities will be provided to permanently delete any records as required by the customer
  • All UDB customers are required to confirm that any data use conforms to GDPR regulations

Data we store about you

  • Any data stored by UDB about our customers or suppliers will only be stored for the purposes of normal business transactions
  • None of the data we store will be used for marketing purposes or sold to any third party
  • We do not use any tracking cookies on our site and we encourage our customers to do the same
  • Any usage data stored is either anonymised or held temporarily and used solely to improve the user interface experience