In any BusiPro text field you can use abbreviations to reduce the amount of typing you need to do.
Abbreviations consist of the '&' symbol followed by a 3 character code.
Once you have typed the code and moved out of the memo field or pressed return, the abbreviation will automatically be replaced with the full text.
e.g. &BPC = Bad Paying Customer
You can search for a list of abbreviations by right clicking on a memo field and selecting Abbreviations from the pop-up menu.
To Add a New Abbreviation
e.g. You were called on %DA at %TI