To set up a Communication Document see Setting up a Communication Document.
* Remember if the document has been set up in a specific event/publication code, you must ensure you are working in this code for the documents to be available. The product code you are currently working in is denoted at the very top of your screen.
If for example you have set up a standard letter for event A and you are currently in event B, when you click on the Word button, the letters you have set up with event A code will not be shown. To change to the required event/publication, click on the product class button and choose the relevant product code.
Similarly, communication documents set up in the company correspondence code will not be listed if the Word button is pressed whilst in a contract/order screen and vice versa.
If the document you are expecting to see does not appear, check that you have set the document up in the correct code and you are currently working in the same product code.