Adding a communication from anywhere in the system gives you the opportunity to add the communication to your diary.
Clicking on any of the Communication buttons brings up the communication window however where the button was activated the system will enter some of the information by default. Clicking on the button in Companies screen will automatically link the Communication to the company record. Clicking on the button in the Contact tab of the Companies screen will automatically link the Communication to the company and contact and so on. The Communication button on the top general toolbar is not linked to any records and can be used for general diary entries.
In the Communication Window :
Information on Responses, Links and Attributes tabs of the Communication window can be found in the Communication Overview page.
The system will also update your Outlook diary if this has been previously set up. For more information contact your system administrator.